​This one day workshop will provide participants with a framework for establishing professional practice approaches in the client/worker relationship. The content will explore and define appropriate boundaries in the client/worker relationship and how to manage related issues of confidentiality, conflict of interest, self as worker/practitioner, isolated workers and rural community service contexts. Participants will consider the ethical and legal expectations and implications of client/worker and worker/worker relationships. Effective approaches to establishing boundaries and ethical approaches are also discussed within the framework of practitioner supervision and professional development.
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Specific Learning outcomes:

• Demonstrate awareness of self as worker 
• Reflect upon own practice 
• Demonstrate awareness of impact of values, belief systems and their relationship on the worker/client relationship 
• Operate within an agreed ethical code of practice 
• Identify and utilise self support and supervision systems 
• Establish acceptable boundaries and manage related issues in practitioner/client and practitioner/practitioner relationships
• The ability to set and maintain professional boundaries is crucial to an effective sustainable career

This half day workshop will provide participants with knowledge and skills for recognizing practices, habits and attitudes that result in poor worker/practitioner self-care. Once these have been identified, participants will explore strategies to take responsibility for significantly improving their self-care capacity.

Specific content covered in the training includes:

• Increased awareness of stressors in the workplace
• Strategies to implement to improve self care
• Utilise existing systems to support the sustainability of self care strategies
• Understanding self care and conflicts of organisational culture

​This training can also be delivered in conjunction with Maintaining Personal and Professional Boundaries

​This one day workshop will provide participants with an opportunity to identify their existing strengths in applying communication skills in the workplace. Participants will also consider the areas for further development and practice strategies for enhancing their communication skills with colleagues and others.

Specific content covered in the training includes:

• Communicating with clients 
• Communicating with colleagues 
• Preparing written forms of communication in the workplace 
• Presenting information to others about your service 
• Responding to conflict situations in the workplace 
• Recognise the early signs of conflict 
• Distinguish between constructive approaches to conflict resolution vs destructive 
• Implement positive strategies for the constructive resolution of conflict 
• Understand and apply negotiation processes 
• Develop safe responses to aggressive behaviours

​This one day workshop is geared towards health practitioners, or those who have had contact with Aboriginal & Torres Strait Islander clients. Participants will be given the opportunity to learn models of intervention and practical counselling skills taught within the training. The Workshop facilitator will discuss a number of culturally appropriate therapies which can be used with a range of Aboriginal clients.

The training will cover the following areas:

• Introduction of a model of assessment and therapeutic intervention
• Enhancing the therapeutic environment
• Initial client contact and therapeutic alliance
• Culture-specific mental health conditions
• Therapeutic styles and approaches and how these ‘fit’ for Aboriginal & Torres Strait Islander people
• How to ‘adjust’ your intervention style to make it more appropriate

​IPP is a two-day intensive, interactive and practice-dominated course designed to help practitioners recognize risk and learn how to intervene to prevent the immediate risk of suicide.  Participants will also learn how to work in the area of postvention.  Suitable for all persons such as mental health professionals, nurses, physicians, teachers, counsellors, youth workers, police and correctional staff, school support staff, clergy, and community volunteers. The workshop includes a Suicide Intervention and postvention Manual.

Participants will:

• Discuss beliefs about suicide
• Myths about suicide
• enhance their understanding of suicidal behaviour
• recognize and assess the risk of suicide
• discuss culture-specific suicide
• learn the general dos and don’ts
• develop a working knowledge and skills for effective suicide intervention
• learn how to respond when in the postvention phase

​This one day workshop is geared toward health practitioners. This workshop will develop the competencies and knowledge required to practice Cognitive-Behavioural Therapy (CBT) within your work role scope & context with a range of client issues. CBT is an evidence based approach used by a wide range of professionals from within the medical, health, drug & alcohol, sexual health sectors.

Participants will:

• Be introduced to the theory, practice, and underlying principles of CBT 
• Gain an understanding of the framework of the process of CBT, the nature of the relationship with the client, and the qualities and values required to undertake CBT
• Gain knowledge of specific tools, strategies, interventions, and techniques utilised in CBT which you can apply to your specific work role
• Understand how this approach can be used to teach the client the self help tools and strategies required to manage issues impacting on their lives              

The goal of the workshop is to help prepare health professionals to effectively assess, identify, and respond to trauma situations. It will also provide a learning environment that will increase the confidence of the participants with helping clients that experience trauma. The workshop covers the topics of understanding and responding to trauma in clients, developing goals to promote healing, therapeutic professional’s role in the treatment of trauma in clients, and successful outcomes. This workshop is for practitioners seeking to develop an understanding of the impact of trauma on human development, the concepts of emotional development and resilience.

The workshop explores: 

• The association between trauma, anxiety, addiction and mal-adaptive anger
• How trauma affects the brain and body 
• The capacity to contain past traumatic images, feelings and thoughts
• Techniques to develop a client's ability to self soothe and ground themselves in the here and now
• Helping clients to contain challenging irrational thinking, and to safely process their trauma story

The key emphasis of the training workshop is working safely, empowering the client, facilitating the client's quest to find meaning, understanding and peace.

​The one day workshop is designed for any professional to address the topic of violence in a learning environment. The Methods of Non-Violent Intervention training program helps to prepare staff to deal with violence in a confident, safe and responsible manner. As a side benefit, participants can often find the workshop very therapeutic, as they are given the opportunity to share their own experiences, and receive validation for the way they feel about violent episodes they have seen or been a part of. Some of the valuable things your staff will learn are:

• The ONE thing you MUST do to prevent workplace violence.
• The most important indicators of potential violence…and why all staff should know them. 
• The FIRST thing you should absolutely do when a violent episode occurs.  
• Non-violent intervention techniques and skills that are used by the world’s most elite police response units.
• How to remain calm and display confidence even during the most violent crisis.
• The Early Indicators of Potential Violence 
• How to Prevent a Situation from Escalating
• Verbal and Non-verbal De-escalation 
• Strategies to Defuse Hostile Behaviour
• Key Steps for De-briefing After a Crisis
• Principles of Personal Safety 

​This half day workshop will empower you with the attitude to build an effective team or work in an effective team, and learn the principles of team building that are necessary for success in your organisation.  Learn tools that you can use to build or rebuild your team.  This workshop will offer you a clear set of directions, tips and techniques to get you on the road to having an effective team.  Effective teams are necessary and important in terms of organisational development, improving quality, helping to cut absenteeism, and helping to enhance creativity and innovation.  Learn the keys to developing an effective team, and use this knowledge gained in this workshop to improve your team style and enhance quality of work life. ​

​This half day program will provide managers and team leaders with the knowledge and skills development required to enhance their leadership abilities in both the internal and external environment in which they operate. Learn how to enhance your relationships, be assertive, be a role model and effective leader, and stand out from the crowd.  This workshop will teach you about how your personality type and those of the people around you determine the nature of your leadership style.  Leadership is about character - what you are, not what you do.It is those with leadership character who will contribute to others in powerful ways and help their organisations and people around them achieve bottom-line results and long lasting success.  Learn what the keys to a successful leader are.  Use the knowledge you gain in this workshop to improve your leadership style and interactions with people. Learn how to lead more effectively and confidently with a renewed sense of purpose and enthusiasm. Specific content covered in the training includes:

• Increased ability to lead and manage to achieve outcomes 
• Enhanced knowledge and skills in strategic thinking and planning 
• An awareness of the role of leader as a change agent and catalyst 
• Increased emotional awareness and competence in self and others 
• Enhanced awareness and skills in relation to building a highly effective team 
• The ability to lead and inspire others to achieve these organisational outcomes and goals 
• Greater self awareness in relation to leadership style strengths and areas for development

​The workshop is a one day program that will enable participants to understand the nature of stress and its purpose.  The workshop will help participants to identify their stressors, understand their emotional, behavioural and physical response to it, and understand their experience of the stress.  In Australia, more workers are making psychological stress-related compensation claims than ever before, with the national cost of such claims estimated to be $105.5 million in 2000-2001.  According to the National Occupational Health and Safety Commission Report, cases of Mental Stress had by far the highest median (8.5 weeks) and average (16 weeks) time lost, and accounted for 29% of all new cases of disease.  How prepared is your organisation to deal with these issues of conflict and/or stress? How stressed are you or your staff? The workshop equips people to be able to manage conflict and stress before it manages you. During the workshop you will learn:

• Causes of workplace stress
• Characteristic of individuals in stressful situations
• How you can tell if you or people around you are suffering from stress
• Various ways stress can be treated.
• How to conduct a stress risk assessment - measuring your melting point
• Defusing and Recharging
• Coping with Stress - Steps to stress relief
• Conflict Resolution strategies
• The differences between stressed and organised businesses

​The workshop is designed for those practitioners in community services, and/or counselling role and will explore essential ethical and professional considerations for practice with clients. Participants will develop their understanding of responding holistically to client issues through working within a legal and ethical framework and establishing and monitoring a case plan for a client. Specific topics include:

• Principles of ethics including how to respond to requests for client files, informed consent, capacity of clients
• Developing a case plan to address specific client needs and the review system
• Recognising and responding when the clients rights and interests are not being protected
• Case examples illustrating application

This training is for those professionals who want to know more about working with personality and mental health related issues in people. It has been designed for professional workers in the health and community sector and aims to increase understanding of how personality and mental health issues affect the people they may come in contact with during their day to day work. Topics consider the indicators and effects of mental health issues; understanding personality types and recognizing personality disorders; ways of working with people with mental health issues and personality disorders; and worker safety.

​This workshop is designed for health care professionals and focuses on the essential aspects of trauma care. The goal of the workshop is to help prepare health professionals to effectively assess, identify, and respond to trauma situations. It will also provide a learning environment that will increase the confidence of the participants with helping clients that experience trauma. The workshop covers the topics of understanding and responding to trauma in clients, developing goals to promote healing, therapeutic professional’s role in the treatment of trauma in clients, and successful outcomes. This workshop is for practitioners seeking to develop an understanding of the impact of trauma on human development, the concepts of emotional development and resilience. The workshop explores: 

• The association between trauma, anxiety, addiction and mal-adaptive anger
• How trauma affects the brain and body 
• The capacity to contain past traumatic images, feelings and thoughts
• Techniques to develop a client's ability to self soothe and ground themselves in the here and now, helping clients to contain challenging irrational thinking, and how to help clients safely process their trauma story

​The key emphasis of the training workshop is working safely, empowering the client and facilitating the client's quest to find meaning, understanding and peace.

​Are your teams working well? This workshop will empower you with the attitude to build an effective team or work in an effective team, and learn the principles of team building that are necessary for success in your organisation.  Learn tools that you can use to build or rebuild your team.  This workshop will offer you a clear set of directions, tips and techniques to get you on the road to having an effective team.  Effective teams are necessary and important in terms of organisational development, improving quality, helping to cut absenteeism, and helping to enhance creativity and innovation.  Learn the keys to developing an effective team, and use this knowledge gained in this workshop to improve your team style and enhance quality of work life. ​

In Australia, more workers are making psychological stress-related compensation claims than ever before, with the national cost of such claims estimated to be $105.5 million in 2000-2001.  According to the National Occupational Health and Safety Commission Report, cases of Mental Stress had by far the highest median (8.5 weeks) and average (16 weeks) time lost, and accounted for 29% of all new cases of disease.  How prepared is your organisation to deal with these issues of conflict and/or stress? How stressed are you or your staff? The workshop equips people to be able to manage conflict and stress before it manages you. During the workshop you will learn:

• Warning Signs of workplace conflict
• Conflict Resolution strategies
• Ways to prevent conflict from even occurring in your organisation
• Tips for the mediator when resolving conflict
• Causes of workplace stress
• How to conduct a stress risk assessment 
• The art of mediation
• The first thing to remember when one becomes aware of a conflict 
• Steps to stress relief
• How to manage stress in the workplace
• Coping with Stress
• Characteristic of Individuals in Stressful Situations Who May Not Burnout
• Levels of managing workplace stress
• The differences between Stressed and Organised businesses

ABETTER_LIFE RESOURCE IS ABLE TO CATER TO YOUR TRAINING NEEDS. IF YOU REQUIRE A PARTICULAR AREA OF TRAINING, PLEASE CONTACT OUR ORGANISATION TO DISCUSS THIS, AS THE ATTACHED TRAINING IS NOT LIMITED TO THE TYPES OF TRAINING WE DELIVER.

WORKSHOP PLACES ARE LIMITED AND REQUIRE PRE-REGISTRATION.

WORKSHOPS REQUIRE PAYMENT PRIOR TO THE WORKSHOP DAY.